At Synthos Chemicals, we are committed to providing our customers with high-quality products and exceptional service. However, we understand that there may be instances where a return or refund is necessary. Please read the following Refund and Returns Policy carefully to understand our procedures and guidelines.

1. Returns Policy

We strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a return within 30 days from the date of purchase.

To be eligible for a return, the following conditions must be met:

• The product must be unused, in the same condition that you received it, and in its original packaging.
• The product must be purchased directly from Synthos Chemicals and not through a third-party retailer.
• The product must not have been used, altered, or tampered with in any way.

2. Non-returnable Items

Some items are non-returnable and non-refundable, including:

• Products that have been opened or used.
• Custom-made or personalized products.
• Items that are non-resalable due to safety and health reasons.
• If you are unsure whether your item is returnable, please reach out to our customer service team at [contact email or phone number].

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [contact email] within 30 days of your purchase. Include your order number and the reason for the return.
• Once your return request is approved, we will provide instructions on how to return the product.
• Pack the product securely in its original packaging. Ensure the item is in its original, unused condition.
• Ship the product back to the address provided by our customer service team.

Please note that you will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to return items, as we cannot guarantee receipt of your returned item.

4. Refund Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

• Refunds will be issued for the cost of the product only. Shipping fees are non-refundable.
• If your return is not approved due to non-compliance with the return conditions (e.g., used or damaged items), the item will be sent back to you at your expense.

5. Defective or Damaged Items

If you receive a product that is defective or damaged, please contact our customer service team immediately. We will provide a replacement or a full refund, depending on your preference and availability of the item.

To expedite the process, please provide:

• Your order number
• Photos of the damaged or defective product
• A brief description of the issue

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check with your bank or credit card company, as there may be processing delays.
• If you still have not received your refund, please contact us at [contact email] and we will investigate the issue promptly.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our customer service team:

• Email: [contact email]
• Phone: [contact phone number]

We are here to assist you and ensure your shopping experience with Synthos Chemicals is as smooth as possible.

9. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be reflected on this page, with the date of the most recent update indicated at the bottom.